Forums are slowly filling with user complaints about the issue, with many claiming are unable to send or receive emails as their 5GB OneDrive quota is full. However, many users seem to be unaware of this change or unable to free up enough space to restore their email service. The document also advises users to check their storage usage and delete unnecessary files or purchase additional storage if needed. Microsoft is now warning users about this update in a support document, confirming that it may affect their cloud storage availability and email functionality.
The change, which came into effect on February 1 states that OneDrive now counts attachments and images as part of the 5GB Microsoft storage quota for OneDrive, instead of the 15GB email storage that was previously separate.Īccording to The Register, users who have lots of attachments or images in their emails may run out of OneDrive space and lose their ability to send and receive emails. A recent change by Microsoft to reduce OneDrive storage quota for attachments and images is causing email issues for many Microsoft 365 users.
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